Return PolicyDue to the fluctuating global price of gold, returns are not accepted. However, we offer to buy back Naya gold bars from you at the best possible price.
Exchange Policy
Exchanges are permitted only under the following conditions:
- A manufacturing defect
- Incorrect order fulfillment
Please contact our Customer Service to request an exchange. All items are inspected and photographed before shipping to ensure quality.
Cases Not Eligible for Return or Cancellation:
- If the item has been used or misused
- If the security seal is removed upon receipt
- If the product is consumed or used
- Returned without original packaging, price tags, or if tampered with
Order Cancellation Policy
- Orders cannot be canceled after they have been completed and approved by the customer due to the nature of the product (gold), which cannot be canceled in the system.
- Pickup orders from the branch cannot be canceled after arrival and the designated pickup window has passed.
- Exchanges to another gold bar are not allowed after payment.
Refunds for Incorrect or Damaged Items
In case of a factory defect or incorrect product (excluding misuse), you may request an exchange. Conditions for exchange:
- Return the product in its original condition and complete packaging.
- Once inspected and the defect verified, it will be exchanged immediately.
Custom-Design Orders
Name engraving or custom-design orders cannot be canceled once confirmed by the customer.
Our Commitment
At Naya Bars, we are fully committed to providing top-tier after-sales service. Your satisfaction and trust are paramount, and we strive to deliver the highest level of quality in every aspect of our service.
